Medical Help Desk/Customer Service

They don't call to say Hi - they call for help!

Do you like helping people? Here is your chance to shine! You will meet all our customers: old and new, soft and pushy, happy and upset.

Job Summary:

Responsible for responding to and acting on client calls requesting test results and needing help.
Ensures that lab test requisitions are accurately completed and follows-up for missing and additional information if needed.
Understands laboratory sample collections, processing and storage requirements for in-house testing and referral lab testing.
Builds relationships with clients.
Subs for the Front Desk when needed.

Minimum Qualifications:

High school diploma
Medical Assistant, CNA or LPN preferred
Excellent phone skills in English and Spanish
At least 1 year of experience in a lab, doctor’s office or hospital
Builds relationships at multiple levels within the account (e.g., physician, office staff); with internal support staff and with operations to maximize efficiency of processes.

Work Environment

We are an independent reference lab with the mission to provide superior quality service for physicians and their patients. Every employee and every customer is important. The staff is small, the pace is fast but customer service and individual attention to every account is a priority.